Privacy Policy

XCorpVPN Privacy Policy

XCorpVPN is streamlined to create maximum online security and privacy for our users. Our privacy policy encourages pure transparency required for our users to understand what information is collected, how it’s used, stored, and with whom it’s shared.

Through the XCorpVPN privacy policy, we lay down the terms and conditions of how you can exercise your rights as our customer. In turn, we offer you a clear lineout of how information is processed and how our software work

PROCESSING OF PERSONAL DATA

XCorpVPN processes your data very selectively and at a minimum. Our aim via the information collected is to maintain the service and smoothen the entirety of the XCorpVPN apps and website. We’ve lined out the kind of data collected and branched them into various categories:

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

What Information Is Collected

When you sign up and create your XCorpVPN account, only minimal information is collected to ensure the smooth running of operations between the service and our users. All the information stated below, (neither sensitive or a risk to your privacy) is not tracked or stored. We only collect small, minute detailed to make sure XCorpVPN is up to standards for our users.

We only ask for:

• Full Name: To personalize your account and interactions.
• Email Address: To communicate with you and send important updates.
• Phone Number(optional)

One-Time Password (OTP) (for signup only)

This is the minimal amount of data collected to ensure successful client and user operations. It helps us build relations with our users and to drive feedback in order to create a better app.

• No amounts of sensitive data is stored by XCorpVPN that could leave our users in harms way. Neither us nor any third-parties are entitled to store sensitive information.
• The minute our users request to delete their account with us, all email and other details are deleted within 7 working days. However, we’d like to further emphasize on the minimal data collected to promise your excellent usage of our services throughout:
• VPN server – WE DO NOT store or track a particular server you’re using, nor the IP address assigned to it.
• Date of connection – WE DO NOT track or store the time you connected to our services
• Bandwidth and consumption – the amount of bandwidth used is stored for maintenance purposes, but WE DO NOT store or track data caps for every session.
• Physical location – We know where our users are coming from, to better offer them servers closer to their locations, but WE DO NOT store nor track your IP address or the service provider associated to your physical location.

Information Collected for Service Improvements

• We collect data on VPN app statistics and analytics.
• Any communication data from email, or feedback and complaint forms.

Information on Account Creation

• Email address - When you proceed to create your account with XCorpVPN, we ask for a working email address. This is the minimal information collected to stay in contact with our customers. We use password authentication, which means that you do need to provide us with a password to sign up and log in.
• Direct registration (this Application) - The User registers by filling out the registration form and providing the Personal Data directly to this Application. Personal Data processed: email address; password.

It is not necessary to create your XCorpVPN account to use our Service.

In order to pursue our legitimate interest of preventing the creation of accounts by spam bots or human spammers, we use One-Time Password (OTP) human verification method.

Account Information Information We Collect

Account Information

When you create an account on the App, we may collect the following information:

• Full Name: To personalize your account and interactions.
• Email Address: To communicate with you and send important updates.
• Password: To secure your account.

One-Time Password (OTP)

Usage Information

We may collect information on how you use the App, including:

• Device Information: Such as the type of device, operating system, and device settings.
• Log Data: Information about your use of the App, including IP address, date and time of access, and app features used.

One-Time Password (OTP)

• Collection and Use - For the sign-up process, we may utilize One-Time Passwords (OTPs) to verify your identity and secure your account. When you request to create an account, you may receive an OTP via SMS or email. The OTP is a temporary code that is used for authentication purposes.
• Storage and Security - We do not store the OTPs beyond the time required for verification. Once you successfully complete the sign-up process, the OTP is discarded. We implement security measures to protect the transmission and storage of OTPs to prevent unauthorized access.
• User Responsibility - It is your responsibility to keep the OTP confidential and not share it with others. We will never ask for your OTP through unsolicited communication. If you receive such requests, please report them to us immediately.
• Access Permissions - To facilitate the delivery of OTPs, the App may request permission to access your SMS or email. Granting these permissions is optional, but failure to do so may impact the ability to complete the sign-up process.

Social Account Sign-up

If you choose to sign up using a social account (e.g., Facebook, Google):

• We may collect basic profile information provided by the social platform.
• We will request permission to access specific information from your social account as required for the sign-up process.

How We Use Your Information

We use the collected information for the following purposes:

• Account Creation and Authentication: To create and manage your account, verify your identity, and facilitate OTP-based authentication.
• Communication: To send you important information about your account, updates, and promotional materials.
• Social Account Integration: To enable sign-up and log-in through social accounts if you choose this option.
• Improvement of Services: To analyze usage patterns and improve the functionality and user experience of the App.

Social Networks Data

• Account data - Even though XCorpVPN has social networking accounts to stay connected with future or current customers (Facebook, Instagram, Pinterest, LinkedIn, and Twitter,) we do not collect nor store any email addresses or personal data.

Information on Payments

• Payment data - We do not collect your payment details for XCorpVPN. We do not collect or store credit card numbers, bank account numbers, or billing records. When you make payments to us, XCorpVPN may redirect you to the website of a third party payment processor to complete the transaction. If you would like to understand what personal data the third party processor collects and stores, please kindly refer to the respective processor's terms and privacy policy.

Information via Communication Sources

• Email address - Your email address is collected when you sign up for the service. This way, we can stay in contact with existing customers, send them updates and news alerts, and respond to queries or complaints lodged. However, once you end your subscription, your email is deleted from our systems.

Collected Data - Why is it Stored?

As mentioned above, we only collect limited data that doesn’t hamper your privacy over our service or on the internet. It’s only collected to make sure your experience with XCorpVPN is satisfactory and smooth. Here’s why we collect it:

• We strive to improve and revamp our services based on user preferences.
• We maintain user email addresses to directly and frequently reach out to them for news alerts or communication.
• To make sure all transactions are smooth.
• To balance out our legal obligations or terms or service.
• We maintain certain logs (no personal data) to make sure that our users are getting the best service.
• To maintain performance data.

Terms for Processing Personal Data

XCorpVPN takes several measures to safeguard user-information, both technically and physically in our offices. Only people designated to perform certain duties are able to access user-information. But a service can only do so much to protect its users. You, as a user, must always remain vigilant about sharing your XCorpVPN account and user-information on the internet. Because XCorpVPN does not store activity logs, a government’s request to share data cannot be tied to any specific user.

• Consent provided by users - We process your information when our users or affiliates give us consent. Through this, we send out marketing emails, or new promotion alerts, keeping you in the loop. However, apart from that, no identifiable information is stored nor manipulated in any way.
• Legal obligations - We do not store personal information but keep records of your email addresses to stay in connection with existing users. If legally required to make or break a contract upon abuse of service, we are at liberty to process it via your email.

There are a number of tools that XCorpVPN uses to ensure the overall smooth running of operations; like:

Link to privacy policy of third party service providers used by the app

• Google Play Services
• AdMob
• Google Analytics for Firebase
• Facebook
• One Signal
• StartApp
• Google analytics (read their privacy policy)
• Firebase for app analytics (read their privacy policy)

Sharing Personal Data

• Service providers - We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
• Protection of our rights - We are at liberty to disclose data if led to legal issues and to exercise our power of rights. This prevents fraud or other illegal notions that can harm the service.
• Business transfers - We do not share any personal information for business transfers. Only if required it’s done on user consent.
• Requests for data - If data is requested by law, we have nothing to offer since we do not store any.

Rights to Personal Data

• Request XCorpVPN to give you access to the personal information collected on you.
• Delete any data you don’t want us to have. This is rarely the case since only email addresses are kept logged.
• Restrict how we process your information.
• Update any information that you feel XCorpVPN needs access to.
• File a complaint if you’re experiencing issues with the service.

Please note - XCorpVPN terminates all data when you deactivate or request to terminate your account. You can opt-out of the service at any time.

Data Protection Practices

XCorpVPN may change the Privacy Policy, at any given time, without prior notice. Users shall be notified of the updated Privacy Policy through email. Only the most recent version of the Privacy Policy shall be applicable. The Privacy Policy was last updated on: December 08, 2023

Retention and Deletion of Data

As mentioned, XCorpVPN only holds on to non-identifiable information for as long as you have an account with us. For information collected or retained, we keep email addresses. No other information is stored.

Security of Data

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Child Protection Law

XCorpVPN in no way allows the collection of personal data from anyone under the age of 18. So, if you’re under 18, please refrain from sending information to XCorpVPN. We will only accept accounts from legal-of-age users or purchases made through parental supervision. If, however, we do manage to receive data from minors, we take action to delete it immediately.

Additional Terms of Policy

We at XCorpVPN are here to protect your rights to the internet, maintaining your online security, privacy, or how you use the web. However, we are not to be held responsible for how our customers choose to exercise those rights. We, XCorpVPN, “do not condone the violation of regulations related to the state's laws nor encourage unlawful activities with the affiliation of our services.”

We have partners affiliated with the service but may practice policies that differ from XCorpVPN. If you send sensitive information to third parties with different regulations from ours, make sure you accept full responsibility. We urge you to read the privacy policy of any website you visit., eg: social media, and affiliate sites.

Contact Us

If there are any concerns, queries, or complaints related to account creation, use of information or others, feel free to contact us:

Email support

Support@xcorpvpn.com